A Lesson in Customer Service

This is a public service notice.  We are experiencing a severe lack of positive customer service.  Do not fret I am here to help.

First, when I solicit you to perform a service, let's say DJ for a surprise party, you should not make me jump through hurdles because your website does not work as expected.  I called, I met you and I filled out your online form.  I even hand delivered a 2/3 down payment check for the service.  Do NOT send me three emails stating you did not receive the form and tell me to complete it again, and again, and again.  The fact that you already have all the information requested by the form only adds insult to injury.

Secondly, all interaction with a client or member for that matter should be pleasant.  Let's say that I am a member of a club and I book a room for a  surprise party.  My phone messages should be returned in 24 hours not 5 days (if at all).  When you do not return my calls but send me to an assistant that assistant should not act like he is bothered because I want his professional opinion on the number of wings to order.  I am a fairly bright women and do not need condescending remarks or flippant jabs.  Perhaps Mr. I-know-more-than-you party planner should consider if he would have a job were it not for people like me who waste their money on pretentious clubs.

For those of you who would like to see positive customer service in place, consider visiting Lee Lee's and allowing one of the beautiful women sales clerks to help you choose an outfit.  Consider using (believe it or not) Debbie at AAA for your travel plans because she is knowledgeable, helpful and listens.  Consider calling Dolci bakery to order a cake through Melissa who made me feel like she was thrilled to create a masterpiece for my party.

So many great examples but way too many poor ones.